During an investigation, what approach should an adjuster take with witnesses?

The approach an adjuster should take with witnesses is to gather and document all relevant statements. This is crucial for building a comprehensive understanding of the incident or claim. Witness statements can provide valuable insights, facts, and details that may not be captured through other evidence, such as photographs or police reports. By thoroughly documenting what witnesses have to say, the adjuster can create a clearer picture of the events, which can be pivotal in evaluating the validity of the claim and determining the appropriate course of action.

This method also builds credibility in the claims process, as it shows due diligence in gathering all pertinent information. Collecting statements from multiple witnesses can help corroborate information and provide a more balanced view of the situation. Ultimately, this thorough process contributes to fair claims handling and supports the overall integrity of the investigation.