If an adjuster encounters an ethical dilemma, what should they do?

When an adjuster faces an ethical dilemma, seeking guidance from their professional code or legal counsel is essential. This approach helps ensure that the decision-making process is grounded in recognized standards of practice and legal obligations. Professional codes often provide clear ethical guidelines which can assist the adjuster in determining the most appropriate course of action. Legal counsel can clarify any legal implications related to the dilemma, offering a comprehensive perspective that considers both professional expectations and legal requirements.

Relying solely on personal judgment or ignoring the issue would not provide the necessary framework to navigate complex ethical situations. These actions could lead to potential violations of ethical standards or legal repercussions. Similarly, while consulting with peers might offer some support or alternative viewpoints, it does not replace the need for formal guidance from established codes or legal sources, which are authoritative.