What is the primary role of an adjuster in the claims process?

The primary role of an adjuster in the claims process is to investigate and evaluate claims. An adjuster is responsible for assessing the validity of a claim, determining the extent of the insurance company's liability, and ensuring that the claims process adheres to relevant laws and regulations. This involves gathering evidence, such as documents and witness statements, inspecting damaged property, and making informed decisions based on their findings.

While an adjuster may interact with policyholders and provide information, their main function focuses on the objective assessment of claims rather than selling insurance policies or actively marketing products. Customer service support, although important, is not the main duty of an adjuster; rather, it falls more under the roles of customer service representatives. The adjuster's expertise and actions directly influence the resolution of claims and the overall integrity of the insurance process.