What is the purpose of claims adjustment?

The purpose of claims adjustment is to accurately assess and settle claims, which involves evaluating the validity of the claim, determining the extent of the insurer’s liability, and negotiating a fair settlement amount. This process ensures that claims are handled fairly and in accordance with the terms of the insurance policy, allowing policyholders to receive the compensation they are entitled to for their losses.

Claims adjustment is a critical function in the insurance industry, as it supports the integrity of the claims process by preventing fraudulent activities and ensuring that legitimate claims are paid in a timely manner. By focusing on accurately assessing the circumstances surrounding a claim, claims adjusters can work to achieve equitable solutions that align with both the needs of the insured and the legal/financial obligations of the insurer.